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RETURN POLICY
DETAILED AFTER-SALES RETURN SPECIFICATION
1. Policy Basic Overview
This return specification is applicable to all platform commodity after-sales scenarios. It aims to standardize return processing standards, unify service calibers, effectively protect users' consumption rights and interests, and maintain the stable operation of after-sales services.
2. Valid Return Conditions
The application is initiated within the official specified after-sales valid period; the product is intact without man-made damage, scratch and corrosion; all original accessories and packages are complete; no large-scale use affects secondary sales.
3. Standard Application Process
Users enter the order management page to submit a return application truthfully, and the after-sales team will conduct preliminary review, physical verification and result confirmation step by step, and feed back the processing status in real time.
4. Refund Processing Mechanism
After the return application is fully verified and passed, the platform will initiate the refund process through the original payment channel. The refund arrival time is subject to the normal processing cycle of the channel, and no extra handling fee will be charged for compliant returns.
5. Non-Returnable Scenarios
Personal customized products, goods damaged by human factors, orders exceeding the after-sales valid period, and products that have been used in large quantities and cannot be resold do not support return and after-sales processing.
6. Rule Update Description
The return policy will be optimized and adjusted according to the upgrade of platform after-sales service. All updated contents will be publicly announced on the official page to ensure user information symmetry.